To empower everyone to break the cycle of violence and to become (or remain) healthy, productive, caring individuals whose strong sense of self-worth is directly transmitted to their children.
We believe all adults and children are entitled to a violence free life in a stable environment.
We believe everyone deserves to be treated
with respect and dignity.
We believe we must be non-judgmental, open-minded,
compassionate, and positive in our work - serving
as nurturing role models.
We believe we can inspire others to reach their ultimate potential, to establish a better life for themselves and their children.
H.E.R. takes confidentiality of every client served seriously and abides by Virginia code 63.2-104.1
THE H.E.R. SHELTER
For Clients (Resident, Aftercare, Group Member, etc.)
Help and Emergency Response, Inc.
is committed to providing confidential services to individuals and families in
the community. The following policy has been implemented to ensure the
confidentiality of all communications, records and other documents (client
information) maintained by Help and Emergency Response, Inc.
client records are maintained in individual client files, which are kept in a
locked file cabinet and/or secure office. Only those staff members,
employees, interns or trained volunteers who are responsible for providing
services have access to these files.
about a client’s contact with H.E.R. will not be shared with any individual or
third party without the client’s written consent, except in certain instances:
of any legal documents
danger to a person accessing agency services or clearly defined third party
situations when a client’s health or personal safety is threatened
information will not be released and/or shared with third parties unless
ordered through subpoena or other legal document. If H.E.R. records or
staff are subpoenaed by a court or the legal documents are improper or
inappropriate, H.E.R, may challenge the subpoena or legal documents in an
appropriate court and will release only client information or portions thereof
that H.E.R. is legally required to provide.
asks that clients not disclose the shelter location for the safety of those
that live and work here. It is expected that clients utilize our pick up point
location (provided during intake) for all transportation needs. Disclosure of
shelter location will be addressed by staff immediately and can result in exit
asks that every client respect the confidentiality of other clients they meet
in the shelter, support groups or through participation in other shelter
services. Clients are asked not to discuss any information of other
clients with anyone (including through
social media usage).
professional staff, trained volunteers, interns and other staff who work
directly with clients must sign a confidentiality agreement ensuring that they
will protect and preserve client confidence. Training of all staff
includes in-depth orientation regarding H.E.R’s confidentiality policy.
In addition, on-going training and refresher courses regarding the
confidentiality of client information are required of all professional staff,
employees, trained volunteers and interns.
disclosure of client confidential information by professional staff, employees,
trained volunteers and interns may subject that individual to disciplinary
action, including termination.
and Emergency Response, Inc. Confidentiality Agreement
I further agree:
- My relationship and interactions with other
clients, staff, volunteers, interns, etc. will be respectful.
- I will not divulge the shelter nor program’s
address/location to anyone during or after my involvement with the
- I will not confirm nor deny the presence of any
client in the Domestic Violence Program’s area battered women’s shelters